INCREDIBLE CUSTOMER SERVICE – The Culture of Great Companies
Use customer service to actually grow your business
Don’t just try and fix customer problems. Create a company culture that produces outstanding customer service, promotes referrals and develops a company culture that takes your business to the next level.
- Building customer trust
- Eliminate the “it’s not my job” syndrome
- How to measure results & showcase performance
- Reverse customer service
- Creating love with your customers
- Vision, values & doing the right thing
- Active listening skills
- Developing on-going support & the “thank you”
- Practices, people & consistency
- PLUS …. lots more!